Abdullah Al-Ajhar, Vice President Public Relations, said Saudi Airlines always gives top priority to the observations and complaints of its passengers, adding that they are taken care off with keenness.

“Customer relations are one of the Airline’s important departments. It receives, analyses and follows the demands and observations of passengers,” he said.

Al-Ajhar said Saudia considers passenger observations and demands as the main criteria for assessing its services, understanding customer satisfaction and addressing the weak points.

He said the Airline has allocated a hotline (026862828) to receive observations and proposals of passengers during office working hours. Calls related to baggage will be received on 026864430. There is a fax line 026864587 to contact the department.

Passengers and other customers can also interact with the department electronically either by visiting its website and filling the form on its link (www.saudia.com/crform) or sending their messages to its email address customerrelations@saudia.com. They can also send letters by post to its address: Customer Relations, Office No. 796, PB No. 620, Jeddah 21231 Saudi Arabia.

Passengers can also register their observations by writing them in special forms available onboard Saudia flights and hand them over to flight attendants.

“As part of its efforts to establish quick contacts with customers, Saudia has started distributing small cards among passengers when they wanted to register their observations at its domestic and international stations and sales offices,” Al-Ajhar said.

These cards carry information about the Customer Relations Department, its phone and fax numbers as well as electronic and postal address in both Arabic and English in addition to the name of the Saudia staff who receives the card with his signature.