Ticket Refund

  • Customers who have booked  and  issued their tickets through Saudia sales offices, the call centers or through Saudia website and wishes to refund their ticket, they should cancel their bookings through Saudia Sales’ offices, Saudia website before or during the refund process to avoid the No-Show Penalty Fee.
  • To refund the paid amount for tickets issued using credit card, booking should be canceled and refunded through Saudia website. On the main page, use “Manage Bookings” service, retrieve the booking and then click on “Cancel and Refund” button.
  • In case calling from a number that is not registered in the PNR, please follow these steps:
    1. Contact Saudia virtual agent.
    2. Select "Refund request & status".
    3. Select "Request a new refund".
    4. Click on "Request a refund" tab.
  • Tickets are eligible for refund only if paid for in one of the following ways: Cash, Check, SADAD, SPAN, VISA, or MasterCard.

EMD Refund

To refund your EMD online, you can do so by submitting a claim through the following link:

  • EMD refund page will accept only compensation EMDs and Ancillary EMDs.
  • Compensation EMDs will be fully refunded to guest’s bank account.
  • Ancillary EMDs are refundable for involuntary cases and through Call Centers only.

* Electronic Miscellaneous Document.

  • Customers who made their bookings from Saudia sales offices or from the call center or from Saudia website and did not issue their tickets and would like to cancel their bookings: They are kindly requested to call the call center.
  • If they are registered members of Alfursan, they are kindly requested to call the call center or do the following:
    1. Login to their Alfursan members’ profiles.
    2. Click on "My Trips", select the itinerary they wish to cancel and click display.
    3. On the booking display page, click on "Cancel Reservation" button.

Terms and Conditions

  • Gold, Silver Fursan, and Elite Plus members, as well as First and Business class passengers, have complimentary access to the lounge. Economy class passengers can request this lounge service.
  • This service can be added throughout the booking flow, manage booking and during check-in. it is only valid for the selected flight
  • This service may be paid for in any form of payment approved by SAUDIA.
  • Access to the lounge is limited to 4 hours prior to the original departure time and cannot be used/reused thereafter.
  • Infants accompanied by an adult are invited to use the lounge for free.
  • Once a purchase has been accepted and processed by SAUDIA, no changes or refunds are permitted.
  • In the event of any unforeseen disruption circumstances, SAUDIA will take the necessary actions to accommodate all guests. However, requesting an involuntary change/refund is permitted upon flight delays/cancellations.
  • In the event of a No-Show, the voucher will lose its value.
  • By requesting the service, you acknowledge, understand, and accept these Terms and Conditions as well as the General Rules of Carriage.