Saudia and Saudi Ground Services Sign Partnership to Launch Door-to-Door Service
Home check-in and baggage collection from guests’ residences
Jeddah: Monday, September 29, 2025:
Saudia, the national flag carrier of the Kingdom of Saudi Arabia, has signed a partnership with Saudi Ground Services Company (SGS), a Saudia Group strategic business unit, to introduce a new home check-in service for guests, including baggage collection. The signing was attended by His Excellency Engr. Ibrahim Al-Omar, Director General of Saudia Group, and signed by Arved von zur Muehlen, Chief Commercial Officer at Saudia, and Mohammed Mazi, Chief Executive Officer of SGS.
Through this innovative service, Saudia and SGS will provide guests with a variety of options, including baggage collection and boarding pass issuance directly from their residence to the airport and vice versa. Guests may also request the service for both outbound and return flights in a single booking, saving time and effort while ensuring a more seamless travel experience. The service will be available 24/7, with booking required between a maximum of 24 hours and a minimum of 6 hours prior to departure, in line with standard check-in procedures. Guests can track the status of their requests through a dedicated link on the website, with email notifications provided at every stage of the service.
The first phase will launch in Q4 2025 for guests traveling to and from Jeddah. The service will be accessible through multiple channels; including the booking confirmation page, Manage Booking, online check-in, as well as sales offices and travel agents, ensuring greater flexibility and wider reach.
Mr. Arved von zur Muehlen stated: “This service is part of Saudia’s ongoing commitment to enhance the travel experience and guest satisfaction across all service touchpoints. It will be delivered according to the highest standards of quality and efficiency, helping streamline airport processes and ensuring faster access to departure gates.”
He added: “The next phase will see expansion to Riyadh in Q1 2026, followed by additional cities.”
Mr. Mohammed Mazi, said: “This partnership represents a pioneering strategic step that reflects our commitment to delivering an exceptional travel experience for guests.”
“It reaffirms our position as a leading national company showcasing the Kingdom’s excellence in providing ground handling services to the highest standards of quality and precision. This service is part of our comprehensive development programs focused on innovation, digital transformation, automation, and sustainability” he added.
It is worth noting that Saudi Ground Services has been successfully and efficiently providing this service during the Hajj seasons, serving nearly one million pilgrims and handling more than 1.4 million pieces of baggage from outside the airport during the Hajj seasons of 1445 and 1446 AH.
This milestone comes as Saudia continues to deliver the largest investment program to elevate the guest experience, doubling its fleet to expand its international network and bring the world to the Kingdom. At the same time, major upgrades are underway across aircraft cabins, including new seats, advanced inflight entertainment systems, and high-speed Wi-Fi. Alongside these features, Saudia is advancing its next-generation digital services powered by AI, setting new benchmarks in global aviation and exceeding guest expectations.