Lost Baggage

If your checked baggage did not arrive on your flight, please follow these steps immediately:

• At the airport: Contact our Baggage Services staff immediately before leaving the arrival hall.
• Online: If you have left the airport, you can use our self-service portal to create a baggage delay claim within 48 hours of your flight’s arrival.

Please provide the following details to the Saudia team:

• Correct spelling of your name (and any other name on the bag tag).
• Permanent and temporary contact numbers.
• Brand of the baggage (e.g., Samsonite, Delsey, American Tourister).
• Specific color and type of the missing bag (referencing the identification chart provided by staff).

Important: Please ensure you retain the Baggage Services contact numbers, your claim file reference, and all related documents for future queries.

If your baggage is not located immediately and you must travel to another destination, please inform our Baggage Services staff to ensure proper handling.

Note: Saudia is not liable for valuable, fragile, or restricted items (as listed on the Packing Instructions and Baggage Allowance pages) in the event of lost baggage or missing contents.

Tracing Process

Our team will handle the matter according to Saudia procedures and attempt to locate your baggage using the WorldTracer automated system, which is the most effective global tracing system available.

If the baggage is not located on the spot, we will take all corrective measures to ensure it is returned and delivered to you in the shortest period of time.

Track Your Status

Guests may access WorldTracer to view their claim file and follow up on the status of mishandled baggage. Simply enter your file number and the last name exactly as it appears on the claim record.